Overview
At Pleasure.Box, we are committed to providing products that prioritize the health and safety of our customers. Due to the intimate and personal nature of our product, all sales are final.
No Returns or Exchanges
Once your purchase is complete, we cannot accept any returns or exchanges, regardless of whether the product has been used or not. This policy applies in all cases, including situations where the customer changes their mind, decides they no longer want the product, or for any other reason unrelated to a defect.
This strict policy is in place to ensure the highest standards of hygiene and safety for all our customers. We take these standards seriously and cannot make exceptions under any circumstances.
Defective Device Policy
If you believe your device is defective, you must report the issue within 5 days of receiving the product.
To initiate a claim for a defective device, please follow these steps:
- Contact Our Support Team: Reach out to our customer support team within 5 days of delivery to report the defect.
- Provide Proof of Defect: To process your claim, we require clear evidence of the defect. This may include:
- A detailed description of the issue.
- Photos or videos demonstrating the defect.
- Any error messages or anomalies encountered.
Once your claim is reviewed and the defect is confirmed by our team, we will offer a replacement at no additional cost.
Final Sale
Please be aware that all sales are final once the transaction is completed. There are no refunds, returns, or exchanges permitted, except in the case of a verified defect reported within the 5-day period.
Thank you for your understanding and for choosing Pleasure.Box. We are dedicated to delivering high-quality products and ensuring your satisfaction within the framework of this policy.
Need help?
Contact us at contact@pleasure.box for questions related to refunds and returns.